Provides customer service for Parks and Recreation, Utility Billing, Solid Waste Collection, Code and Parking Enforcement, and the Streets department for the City of Spokane. Customer service representatives also answer general questions about the city, so if you are unsure what department to call, dial 311 to assist. The customer service representatives can process requests like reporting a pothole or graffiti or adding yard waste service. For outside city limits, 509.755.CITY (2489).

A wide variety of activities and services are provided in conjunction with other state and local agencies.

Provides information, referral, and administrative services to residents and visitors of the town.

Utilities: Provides a consumer help line, online chat, and website for questions, comments or complaints for privately owned utilities serving the public.   Utilities include land line telephones, power, water, solid waste and natural gas suppliers, but not internet service. Regulates Puget Sound Energy, Avista, Pacific Power, Northwest Natural Gas and Cascade Natural Gas.   Can assist with billing disputes, service issues, disconnect notices, deposit requirements, and provide contact information for financial assistance agencies. May be able to help customers restore service by negotiating a payment plan with the utility company.   Moving Companies: Regulates in-state residential movers.   Provides a list of licensed movers, and can confirm whether a mover has a permit.   A mover with a UTC permit must comply with state safety, insurance and service standards.   They must perform their services at reasonable rates and within a reasonable time.   They are required to provide a free written estimate of the probable cost of the move, make an inventory list of property and assume some level of liability for loss or damage to belongings during a move.   Also regulates private ferries and radioactive waste disposal.

Operates, plans, and constructs city water, irrigation, sewer, stormwater, engineering, streets and traffic, transportation systems, refuse (garbage), transit and parks, and recreation in the city of Pomeroy.