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Information and Complaints offered by Washington Utilities and Transportation Commission's Consumer Protection

Information and Complaints offered by Washington Utilities and Transportation Commission's Consumer Protection

Utilities: Provides a consumer help line, online chat, and website for questions, comments or complaints for privately owned utilities serving the public.   Utilities include land line telephones, power, water, solid waste and natural gas suppliers, but not internet service. Regulates Puget Sound Energy, Avista, Pacific Power, Northwest Natural Gas and Cascade Natural Gas.   Can assist with billing disputes, service issues, disconnect notices, deposit requirements, and provide contact information for financial assistance agencies. May be able to help customers restore service by negotiating a payment plan with the utility company.   Moving Companies: Regulates in-state residential movers.   Provides a list of licensed movers, and can confirm whether a mover has a permit.   A mover with a UTC permit must comply with state safety, insurance and service standards.   They must perform their services at reasonable rates and within a reasonable time.   They are required to provide a free written estimate of the probable cost of the move, make an inventory list of property and assume some level of liability for loss or damage to belongings during a move.   Also regulates private ferries and radioactive waste disposal.

Location

621 Woodland Square Loop Southeast, Lacey, WA 98503

Hours

M-F, 8am-5pm Phones open M-F, 9am-12:30pm and 1:30-4pm

Application process

Call, write, fax or email comments.   Customers may also open a complaint via the website.

Eligibility

No restrictions.

Fee

None.

Languages

Interpreter services

Agency info

Washington Utilities and Transportation Commission's Consumer Protection

Offers a toll-free telephone line, online chat, and website for consumers to ask questions, comment, or complain about privately owned utility companies. Regulates Puget Sound Energy, Avista, Pacific Power, Northwest Natural Gas and Cascade Natural Gas. Can assist with billing disputes, service issues, disconnect notices, deposit requests, and connecting with bill assistance programs. Offers telephonic translation services.