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Information and Complaints offered by Washington Utilities and Transportation Commission's Consumer Protection
Information and Complaints offered by Washington Utilities and Transportation Commission's Consumer Protection
Provides a hotline for utility (and line telephones, power, water, solid waste and natural gas) complaints, comments or questions. Also answers questions about household movers, commercial ferries and radioactive waste.
Utilities: Provides a consumer help line, online chat, and website for questions, comments or complaints for privately owned utilities serving the public.
Utilities include land line telephones, power, water, solid waste and natural gas suppliers, but not internet service.
Regulates Puget Sound Energy, Avista, Pacific Power, Northwest Natural Gas and Cascade Natural Gas.
Can assist with billing disputes, service issues, disconnect notices, deposit requirements, and provide contact information for financial assistance agencies.
May be able to help customers restore service by negotiating a payment plan with the utility company.
Moving Companies: Regulates in-state residential movers.
Provides a list of licensed movers, and can confirm whether a mover has a permit.
A mover with a UTC permit must comply with state safety, insurance and service standards.
They must perform their services at reasonable rates and within a reasonable time.
They are required to provide a free written estimate of the probable cost of the move, make an inventory list of property and assume some level of liability for loss or damage to belongings during a move.
Also regulates private ferries and radioactive waste disposal.
Categories
Telephone Service Complaints
Public Utility Regulation/Deregulation
Radiation Control
Electric Service Complaints
Water Service Complaints
Moving Services
Gas Service Complaints
Consumer Law
Ferry Transportation System Complaints
Moving Company Complaints