Provides various utility assistance programs for low-income families, seniors, and disabled individuals. Offers utility shut-off prevention for electric or natural gas, for those with a shut-off notice. Offers the Low Income Home Energy Assistance program (LIHEAP). Provides rate reduction for Pacific Power customers who heat with electricity. Provides a 20% discount for low-income senior citizens and low-income disabled citizens who live in the cities of Walla Walla or College Place.

Provides various services to help people meet basic needs and stabilize their family, either directly as resources are available, or through linkages to other community-board services. The low-income energy assistance is provided once a year to families and individuals in need who meet the income requirements, and other assistance with energy costs may also be available. Services may include: energy assistance (electric, gas, propane, and wood, when funding permits); gas vouchers or free transit bus passes; lodging / motel vouchers; and food referrals (provides referrals to a local food banks and food pantries for food). People who want to improve circumstances and exit poverty can become equipped through the Future Story Initiative, essential skills training and financial and family-centered coaching.

Helps low-income families with heating costs, as funding is available to defray the cost of a household's primary heat source, including:  electricity, oil, propane, firewood, pellets, or kerosene. Home may be owned or rented.  Some funds are also available for owner-occupied residences in need of repair to heat system,or other emergency repairs as approved.

Provides ongoing help with monthly energy bills. Depending on your household income and household size, residential customers can save 5% to 45% a month on their bills. Amount of discount is based on several factors: - Household’s income - Number of people in household - County of residence Eligible applicants will be placed in one of six discount tiers. Also provides help for paying existing electric or gas bills through the Home Energy Lifeline Program (HELP). Those who qualify may receive up to $1000 in credit to their account.

Helps low-income families with heating costs, as funding is available to defray the cost of a household's primary heat source, including: electricity, oil, propane, firewood, pellets, or kerosene. Home may be owned or rented. Some funds are also available for owner-occupied residences in need of repair to heat system, or other emergency repairs as approved.