Provides mediation services, a tenant-landlord resolution program, and facilitation for those who choose to resolve their disputes in a non-adversarial and neutral environment. Mediation is a voluntary process that provides an opportunity and an environment for mutually and efficiently resolving conflicts in a private, safe, and positive environment. With the help of certified skilled mediators, parties share their views and have the opportunity to address important issues in a cooperative constructive way. Resolutions are created together and accepted by both parties that reflect the individual values and needs of both.