Hears complaints, researches and advocates for clients of the publicly funded behavioral health system in King County. Assists with grievance procedures if needed, including preparation for a State of Washington Fair Hearing.

Maintains professional standards for midwives in Washington state. Offers membership in professional association. Works to resolve complaints against members.

Investigates complaints about health professionals. Responds to reports involving fees or insurance claims if there appears to be fraud involved. Authority is limited to taking corrective action against a credential.