People involved in a conflict meet with two skilled mediators for a 2-hour session. Without taking sides, mediators guide the parties through a process to resolve their conflict and reach a solution both of them can live with, resulting in successful resolution more than 80% of the time. Mediation can be used by: - Neighbors - Tenants and landlords - Homeowners facing foreclosure - Employees and supervisors - Work teams - Business owners and their customers - Divorcing couples - Parents developing parenting plans - Teens and their parents - Elders, their families and caregivers. Mediation does not prevent either party from taking further action such as filing a grievance, using arbitration or going to court.