Special Education Mediation services are offered by OSPI at no charge to parents or school districts.   Mediation is available to help resolve problems involving -  Initial identification of a student -  Evaluations of the student -  Educational placement -  Educational services provided to a student   A mediation session is conducted by a trained, impartial mediator who assists the parties in discussing the issues in order to try and reach an agreement.   Citizen Complaints: Any individual or organization may file a citizen complaint if they believe rights have been violated regarding federal or state laws or regulations implementing IDEA by -  A school district   -  Another public agency serving special education students   -  A private agency under contract with a public agency to serve special education students   -  An educational service district The state OSPI investigates the complaints and issues a decision addressing the allegations.