Helps members locate health care providers and pharmacies in their area that are covered by their managed care plan. Helps members change their primary care provider within the Molina network. Explains what services are covered under a member's plan. Explains what prescriptions are covered under a member's plan. Offers information about managing chronic conditions, care coordination, case management and education services. Helps members file a grievance or an appeal if they are unhappy with a service or decision.   Replaces a lost or stolen insurance card.