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Office of the Ombuds offered by King County Regional Housing Authority

Office of the Ombuds offered by King County Regional Housing Authority

Works to foster accountability in the homeless response system by providing information, resolving concerns, investigating complaints and monitoring trends to guide improvements in King County. The office can help with the following: - Educate, inform and provide referrals to homeless resources in King County - Respond to inquiries and concerns about homeless services and work to resolve them informally - Investigate complaints - Report community concerns to KCRHA leadership, staff and governance The office can review, investigate, and resolve issues in the following areas: - Delivery of the services, resources and activities provided for people experiencing homelessness - The administrative responsibilities of KCRHA and its contracted service providers, including contract management, performance monitoring, compliance with rules and regulations and customer service - The policies, decisions, protocols or procedures implemented by KCRHA or a contracted service provider - Other activities managed by KCRHA, including Continuum of Care responsibilities, such as Coordinated Entry or the Homeless Management Information System (HMIS)

Physical Address

400 Yesler Way, Seattle, WA 98104

Hours

Website is 24 hours daily.

Application process

Visit website and complete the Request for Help webform. To file anonymously, call directly.

Fee

None.

Eligibility

- Community members served by a KCRHA provider or contracted program; - Residents of shelter, transitional housing, or permanent supportive housing; - Providers who contract with KCRHA to provide outreach, shelter, rapid re-housing, transitional housing, permanent supportive housing, and prevention efforts; - Employees or Contractors of the KCRHA.

Service area

King, WA

Agency info

King County Regional Homelessness Authority

The Regional Homelessness Authority does not provide direct social services or referrals to shelter. Referrals to housing are managed through the Coordinated Entry System. Coordinated Entry serves all people (single adults, young adults, couples, families, and veterans) experiencing homelessness. Please contact a Regional Access Point if you are: Living and sleeping outside Sleeping in a place not meant for human habitation Staying in a shelter Fleeing/attempting to flee domestic violence Exiting an institution where you resided for up to 90 days and were in shelter or a place not meant for human habitation immediately prior to entering that institution. Young adults who are imminently at risk of homelessness within 14 days are also eligible for Coordinated Entry.