Vehicle Safety Complaints and Recalls offered by National Highway Traffic Safety Administration's Office of Defects Investigation
Vehicle Safety Complaints and Recalls offered by National Highway Traffic Safety Administration's Office of Defects Investigation
Processes complaints regarding safety of vehicles, tires, parts and child safety seats. Accepts safety-related defect complaints as a first step for individual vehicle owners to receive any no-cost manufacturer repair to which they are entitled. Also compiles individuals' complaint submissions, to determine where safety-related defect trends exist. Requests and orders manufacturer recalls when appropriate. Maintains searchable recall and defect investigation databases.
Physical Address
1200 New Jersey Avenue Southeast, Washington, DC 20590
Hours
M-F, 8:30am-5:30pm, EST.
Voice
Website
Application process
Call, or visit website to view or file complaints online. Contact information, along with vehicle make, model and year, are required.
Fee
None.
Eligibility
No restrictions.
Languages
Spanish
Agency info
National Highway Traffic Safety Administration's Office of Defects Investigation
Federal hotline handles auto safety complaints and provides safety recall information on cars, trucks, motorcycles, tires and child safety seats.