Member Services Line -  Helps members locate primary care doctors and pharmacies in their area that are covered by their managed care plan. -  Helps members change to a different primary care doctor within the United Healthcare network. -  Explains what services are covered under a member's plan. -  Lists what prescriptions are covered under a member's plan.   -  Offers information about disease management support and education services. -  Helps members file a grievance or an appeal against a doctor or decision made by the managed care plan.   -  Replaces a lost or stolen ID card.    Nurses Line   -  Answers health-related questions. -  Can help reach a doctor after-hours or set up an urgent care appointment.