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Consumer Resource Center offered by Washington State Attorney General's Office in Seattle

Consumer Resource Center offered by Washington State Attorney General's Office in Seattle

Provides consumer information, referrals and informal complaint resolution services for consumer complaints involving unfair and deceptive business practices.   Assistance includes informal complaint resolution and help directing inquiries and contacts to the appropriate agencies for assistance. Also provides consumer education through online and written materials and speakers who are able to address a variety of consumer protection issues. Topics include: -  Identity theft a private lawsuit may be necessary -  Debt management -  Refund rights   -  Scams -  Foreclosure -  Student loans   Offers options if the business disagrees with the complaint. Cannot compel a firm to resolve a complaint. Options: - Bring a legal action, such as in Small Claims Court. - A private lawsuit may be necessary if the amount claimed is over the limit handled by Small Claims Court. The state Consumer Protection Act allows the plantiff to recover the costs of bringing suit, including attorney’s fees if the suit is successful.

Physical Address

800 5th Avenue, Seattle, WA 98104

Hours

M-F, 10am-3pm.

Application process

Call for information or visit website to file a complaint online or print out a complaint form and send it in by mail.   Complaints are usually resolved or referred to a more appropriate agency within 30-90 days.

Fee

None.

Eligibility

Must be a consumer and/or business located in Washington state or a consumer or business harmed by an entity operating out of Washington state.

Languages

Interpreter services

Spanish

Service area

WA

Agency info

Washington State Attorney General's Office

Helps businesses and consumers resolve consumer complaints.