Consumer Resource Center offered at Consumer Financial Protection Bureau
Consumer Resource Center offered at Consumer Financial Protection Bureau
Works to provide consumers the information they need to understand the terms of their agreements with financial companies. Also: - Writes rules, supervises companies and enforces federal consumer financial protection laws - Restricts unfair, deceptive or abusive acts or practices within financial companies - Takes consumer complaints about financial companies - Promotes financial education - Monitors financial markets for new risks to consumers - Enforces laws that outlaw discrimination and other unfair treatment in consumer finance Provides information on a wide range of topics of interest to consumers dealing with financial companies, including: - Paying for college and student loans - Planning for retirement - Owning a home - Protections against credit discrimination - Trouble paying a mortgage - Preventing financial exploitation of older adults - Consumer financial challenges affecting service members and veterans Receives confidential reports from whistleblowers who have information about companies or individuals that are violating federal consumer financial laws. Provides information on website in several languages; responds to telephone inquiries from consumers.
Physical Address
Hours
M-F, 8am-8pm, EST.
Application process
Call for information or visit website to submit a complaint online, check the status of a complaint or review the Consumer Complaint Database. After complaints are forwarded to a company they have 15 days to respond. Companies are expected to close all but the most complicated complaints within 60 days; clients are able to review the response and give feedback.
Fee
None.
Eligibility
No restrictions.
Languages
Spanish
Agency info
Consumer Financial Protection Bureau
Works to educate consumers and promote financial education. Also takes consumer complaints and enforces federal consumer financial laws.