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Consumer Resource Center offered at Consumer Financial Protection Bureau

Consumer Resource Center offered at Consumer Financial Protection Bureau

Works to provide consumers the information they need to understand the terms of their agreements with financial companies. Also: -  Writes rules, supervises companies and enforces federal consumer financial protection laws -  Restricts unfair, deceptive or abusive acts or practices within financial companies -  Takes consumer complaints about financial companies -  Promotes financial education -  Monitors financial markets for new risks to consumers -  Enforces laws that outlaw discrimination and other unfair treatment in consumer finance  Provides information on a wide range of topics of interest to consumers dealing with financial companies, including:   -  Paying for college and student loans -  Planning for retirement -  Owning a home -  Protections against credit discrimination -  Trouble paying a mortgage -  Preventing financial exploitation of older adults -  Consumer financial challenges affecting service members and veterans   Receives confidential reports from whistleblowers who have information about companies or individuals that are violating federal consumer financial laws. Provides information on website in several languages; responds to telephone inquiries from consumers.

Hours

M-F, 8am-8pm, EST.

Application process

Call for information or visit website to submit a complaint online, check the status of a complaint or review the Consumer Complaint Database. After complaints are forwarded to a company they have 15 days to respond.  Companies are expected to close all but the most complicated complaints within 60 days; clients are able to review the response and give feedback.

Eligibility

No restrictions.

Fee

None.

Languages

Spanish

Agency info

Consumer Financial Protection Bureau

Works to educate consumers and promote financial education. Also takes consumer complaints and enforces federal consumer financial laws.