SHIBA HelpLine provides free, unbiased information about health care coverage and access to help improve the lives of all Washington state residents. SHIBA HelpLine assists consumers with choices and problems involving private health insurance as well as many government programs, such as: Medicare; Medicaid; Basic Health; Children’s Health Insurance Program; Washington State Health Insurance Pool. Volunteers are experts in Medicare, Medigap coverage, employment-related health benefits, managed care, fraud and abuse questions, long-term care options, and more. They are trained and not affiliated with any insurance company.