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Consumer Advocacy offered by U.S. Federal Trade Commission's Northwest Regional Office

Consumer Advocacy offered by U.S. Federal Trade Commission's Northwest Regional Office

Independent regulatory agency enforces federal consumer protection and antitrust laws on behalf of the general public.   Investigates complaints regarding unfair, deceptive or anti-competitive business practices. These practices may include: -  False advertising -  Unfair credit practices -  Misleading packaging -  Mail-order problems -  Price fixing    Cannot act on behalf of individual consumers, but collects information from individuals about problems with businesses.   Develops resource guides to help consumers find the appropriate agencies to contact about consumer-related matters. These guides contain lists of nonprofit, state and local agencies for the states in each federal region.   Brochures are available on a wide variety of topics of interest to consumers. Brochures are available in Spanish and English.

Physical Address

915 2nd Avenue, Seattle, WA 98104

Hours

M-F, 9am-8pm (EST).

Voice

(877) 382-4357

(877) FTC-HELP

Application process

Complaints or reports to be made by phone or filed on the website.   Instructions for ordering informational brochures are also available on the website.

Fee

None.

Eligibility

No restrictions.

Languages

Multi-lingual materials

Agency info

U.S. Federal Trade Commission's Northwest Regional Office

Promotes a dual mission to protect consumers and promote competition. Provides protections to consumers by stopping unfair, deceptive or fraudulent practices in the marketplace. Conducts investigations, sue companies and people that violate the law, develop rules to ensure a vibrant marketplace, and educate consumers and businesses about their rights and responsibilities. Collects reports on hundreds of issues from data security and deceptive advertising to identity theft and Do Not Call violations, and make them available to law enforcement agencies worldwide for follow-up. By enforcing antitrust laws, the FTC helps ensure that markets are open and free. The FTC will challenge anti-competitive mergers and business practices that could harm consumers by resulting in higher prices, lower quality, fewer choices, or reduced rates of innovation.