Assists individuals with securing essential health and social services for older adults, adults with disabilities and those who care for them, including - In-home services and support - Food and nutrition - Long term care options - Housing resources - Health and wellness - Medicare and Medicaid In addition to helping over the phone and email, staff can meet clients in their homes or at specific community locations. Follows up with callers to make sure the referrals were successful and their needs are being met.