Immediate Advocacy offered by Kepro
Immediate Advocacy offered by Kepro
Helps people with Medicare quickly resolve a complaint or concern about medical care or services. Directly contacts a practitioner, healthcare provider, or facility on behalf of the patient. Resolves complaints that are not right for a medical record review. Takes care of a complaint faster Examples of Immediate Advocacy: - The hospital staff will not answer your questions. - Your doctor ordered a wheelchair, but you have not gotten it yet. - You need to refill my prescription but can’t get an appointment to see your doctor.
Hours
M-F, 9am-5pm Sa Su 11am-3pm.
Application process
Call for more information. If approved, a staff member will ask for permission to share your name and concern with your provider. Tells the provider about the complaint and that you would like to resolve the complaint through Immediate Advocacy. If the provider agrees, KEPRO will begin the process. If the provider does not agree, you can then file a written complaint. KEPRO may use a conference call or call on your behalf to resolve the complaint. The goal should be a quick and agreeable resolution within eight hours but not more than two business days. If the provider is not available after you agree to the use of Immediate Advocacy, KEPRO will call you to discuss your options. If you are not happy with the outcome of Immediate Advocacy, you can file a written complaint.
Eligibility
People with Medicare with a complaint about the medical care or services they received.
Fee
None
Agency info
Kepro
Provides free information regarding Medicare rights, including assistance with quality of care complaints and appealing discharges from nursing homes, hospitals, home health agencies and hospice. Certified by the International Organization for Standardization.