Connects directly with individuals on a one-on-one basis to assess and address the needs of each individual, and to provide services according to the need. Programs include: Community Garden ( helps needy people with seeds and plants to grow at home); Benefit Services (assists with applying for SSI/SSDI, Veterans benefits, SNAP, referrals to shelters, and other services); firewood for those whose only resource is wood for cooking and heating; free ESL classes; clothing for children and families in need; computer lab; basic computer classes to learn internet skills, word, and email; and Spirit of Giving Fest, which is a free holiday meal, including caroling and games for children.