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Credit Office offered at Seattle City Light

Credit Office offered at Seattle City Light

Bills should never be ignored in hardship situations and clients who cannot pay in full should call to discuss their accounts.   Payment arrangements can be made; partial payments may prevent disconnection.   Disconnect notices are sent after the due date (varies according to monthly or bi-monthly account). If customer has not made prior arrangements, service can be immediately disconnected.   A field call may be made to collect payment or to disconnect service. Service will not be disconnected before 8am or after 5pm M-F, on weekends or holidays. Service will not be reconnected after 9pm, M-F, or after 5pm on Saturday.   Unless other arrangements are agreed upon by City Light, collection charges, reconnect fee and the original bill must be paid in full before service will be restored.   Late payments may be paid (not in cash) in City Light night depositories. The envelope should be clearly marked with "Attention: Credit Dept. " Be sure to include account name, address and account number. In case of emergency, call Customer Service.    Appeal procedures for disputed claims may be made informally through the Customer Service office.   If client is not satisfied, appeal may be made to supervisory staff who will explain formal appeal process if an agreement is not reached.   If final appeal decision is refused by customer, service may be discontinued without further notice.   Budget billing plan permits customers to pay annual energy bills in equal monthly installments.

Physical Address

700 5th Avenue, 4th Floor Lobby Entrance, Seattle, WA 98104

Hours

M-F, 7:30am-6pm.

Application process

Call.

Fee

Reconnect fees: -  $25 during business hours -  $50 on evenings, weekends and holidays.

Eligibility

Seattle City Light customers.   Budget billing plan is available to customers with a zero account balance.

Languages

Interpreter services

Service area

98129
98131
98132
98133
98134
98136
98138
98144
98145
98146
98148
98154
98155
98158
98105
98160
98161
98164
98166
98168
98170
98171
98174
98177
98178
98181
98185
98188
98190
98191
98195
98198
98199
98151
98114
98111
98106
98103
98107
98108
98109
98112
98113
98115
98116
98117
98118
98119
98102
98121
98104
98101
98122
98124
98125
98126

Agency info

Seattle City Light

Provides Emergency Bill Assistance to help low-income customers pay emergency (past-due) electric bills. Refers City Light customers in need of additional utility assistance to the Utility Discount Program and/or Project SHARE.