Advocacy offered by Washington State Long-Term Care Ombudsman Program
Advocacy offered by Washington State Long-Term Care Ombudsman Program
Advocates and resolves problems for residents of nursing homes, assisted living homes and adult family homes. Maintains a complaint system which tracks complaints made against long-term care facilities and works with facility staff, local and state agencies to ensure that residents' complaints and concerns are listened to and responded to with appropriate action. Educates the public about residents' rights, resident care, medical assistance, services/conditions in long-term care facilities and what to look for in a long-term care facility. Oversees local ombudsmen offices across the state. Recruits and trains volunteers as certified long-term care ombudsman and is staffed by professional ombudsmen.
Physical Address
1200 South 336th Street, Federal Way, WA 98003
Hours
Office: M-F, 8:30am-5pm.
Voice
Website
Application process
Call the intake line. Complaints are confidential. Visit website to find a local ombudsman office.
Fee
None.
Eligibility
People in long-term care facilities as well as their relatives and friends: - Nursing homes - Assisted living facilities - Adult family homes
Agency info
Washington State Long-Term Care Ombudsman Program
Advocates for residents of nursing homes, adult family homes, and assisted living facilities. Trains and certifies volunteer Ombuds to visit long-term care facilities across the state to advocate on behalf of residents. Ombuds work to ensure that residents in these facilities receive good quality of life and care by providing information to consumers about their rights, working to resolve problems on behalf of residents, monitoring the enforcement of the laws by DSHS, and advocating for improvements in the long-term care system. Investigates complaints and resolves problems in situations involving quality of care, use of restraints, transfer and discharge, abuse and other aspects of resident dignity and rights.