Receives and investigates complaints against member and nonmember direct marketing organizations. The ANA is interested in hearing from consumers if they believe a direct marketing promotion or practice is questionable and may warrant a formal review by staff or the ANA Ethics Committee. - Intercedes on the consumer's behalf if a purchase was made through any direct response method, not just mail order. - Consumers requesting assistance should include the complete name and address of the company involved in the complaint, photocopies (not originals) of any cancelled checks, order forms, other relevant documents, and a letter summarizing the facts of the complaint. - ANA refers the letter to the company on the consumer's behalf and asks that the company resolve the matter. - Due to limited resources, ANA is unable to respond to every complaint. However, we will make note of your inquiry and include it in our reporting efforts and will address appropriate complaints and inquiries that fall under our purview.