Operates a toll-free, centralized intake, advice and referral service for low-income people seeking free legal assistance with civil legal problems. Lawyers must avoid conflicts of interest that arise from talking with both parties of a dispute. Those on the phone will ask callers for information about the person, business or agency with whom they are having a problem to identify any conflicts of interest. If a person is calling on behalf of someone else, the lawyers will determine whether they can speak with the caller or whether they need to speak directly with the person, both to avoid conflicts and to assure that the lawyer can obtain adequate information about the client and the case. If one is eligible to speak with a lawyer or paralegal, he or she will ask about the problem. Please have papers or documents concerning the problem ready when calling. It will also help to have important information such as the names of people involved with the problem, and their addresses and telephone numbers. Based on the information the caller gives to the lawyers, they may do one or more of the following: - Give verbal or written advice that may help the caller solve the problem on their own; - Send written legal information and/or forms to help the caller solve the problem on their own; - Try to resolve the problem through negotiation; - Refer the caller to another provider of legal aid. They try to make the best referral possible, however they cannot guarantee that a referral will be available or that an agency or program they refer to will be able to help. Operates a separate phone line for adults over the age of 60.