Customers accepted into this program pay a maximum monthly amount based on income and, in some cases, electricity use. It may exempt participants from paying security deposits and late charges. If eligible, monthly payment for electric service will be based on a percentage of household's monthly income, and electricity usage. Clients in this program will have no disconnection of service as long as monthly payments are made. After a year of payments on this program, any old balances will be removed (if a payment is missed clients are responsible for full balance).