Operates a toll-free, centralized intake, advice and referral service for low-income people seeking free legal assistance with civil legal problems.  Lawyers must avoid conflicts of interest that arise from talking with both parties to a dispute. We will ask you for information about the person, business or agency with whom you are having a problem to identify any conflicts of interest. If you are calling on behalf of another person, we will determine whether we can speak with you or whether we need to speak directly with the person on whose behalf you are calling both to avoid conflicts and to assure that we can obtain adequate information about the client and case from you.  If you are eligible to speak with a lawyer or paralegal, he or she will ask you about your problem. Please have papers or documents concerning your problem with you when you call. It will also help if you have important information such as the names of people involved with the problem, and their addresses and telephone numbers.  Based on the information you give us, we may do one or more of the following: * Give you verbal or written advice that may help you to solve your problem on your own;  * Send you written legal information and/or forms to help you solve the problem on your own; * Try to resolve your problem through negotiation; * Refer you to another provider of legal aid.  We try to make the best referral possible, however, we cannot guarantee that a referral will be available or that an agency or program you are referred to will be able to help you.