Customer Service/Bill Payment Arrangements offered by Puget Sound Energy
Customer Service/Bill Payment Arrangements offered by Puget Sound Energy
Handles billing inquiries and arranges payment plans. Budget Payment Plan provides monthly billings and spreads the cost of annual energy usage evenly throughout the year. Third party designee (protective payee) serves as client liaison with Puget Sound Energy regarding payments and notices; third party is not obligated for payment. Other payment plans may also be available. Also offers winter disconnection moratorium in accordance with Washington Administrative Code WAC 480-100-128, from November 15 to March 15, allowing qualifying customers to avoid disconnection by setting up a bill payment plan. Customers must provide written notice of inability to pay within five business days of late notice (unless there are extenuating circumstances) and follow detailed application process. Call PSE for detailed information. Customers with a verified medical emergency, including dependency on a life support system, may apply for a 60-day extension of current electric or natural gas bill.
Physical Address
Hours
M-F, 7:30am-6:30pm.
Voice
Website
Application process
Call Customer Service for payment options or visit the website.
Fee
None.
Eligibility
Budget Payment Plan: - All Puget Sound Energy customers are eligible for assistance. Winter Disconnection Moratorium Program: - Income limits apply (up to 150% of the Federal Poverty Level) 60-day Medical Emergency Extension: - Puget Sound Energy customers with a serious illness or medical emergency who have difficulty paying a delinquent electric or natural gas bill may be eligible.
Languages
Interpreter services
Service area
Whatcom, WA Thurston, WA Snohomish, WA Skagit, WA Pierce, WA Lewis, WA Kittitas, WA Kitsap, WA Island, WA King, WA
Agency info
Puget Sound Energy
Provides electric and natural gas services for residents of 10 counties, as well as a variety of energy conservation and customer assistance programs.